Troubleshooting → Troubleshooting with Wireshark

Troubleshooting with Wireshark Course 1: The Four Part Troubleshooting Methodology (TRC-1)


Description
Course 1: Overview of the Four-Part Troubleshooting Methodology
This first course details how to use the four-part troubleshooting methodology to identify the location of performance problems. Remember that Wireshark can always indicate where the problem resides, but it may not indicate why the problem exists.

This is a recommended starting point for the Troubleshooting with Wireshark series of courses.

Module [mm:ss]
1.1 The Golden Rule of “Good Network Performance” [04:43]
1.2 Task 1: Define the Problem [13:08]
1.3 Task 2: Collect System, Application and Path Information [04:09]
1.4 Task 3: Capture and Analyze Packet Flows [07:10]
1.5 Use a Troubleshooting Checklist [05:29]
1.6 Task 4: Consider Other Tools [11:11]

Course Resources: TR-course1files.zip
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Troubleshooting Checklist

CPEs: 1
Content
  • TRC1.1 The Golden Rule of Good Network Performance
  • TRC1.2 Task 1-Define the Problem
  • TRC1-3 Task 2-Collect System, Application and Path Information
  • TRC1.4. Task 3-Capture and Analyze Packet Flows
  • TRC1.5 Use a Troubleshooting Checklist
  • TRC1.6 Task 4-Consider Other Tools
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever